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The shipping charge and total delivered price for any order can be viewed by adding the items to your shopping cart using the 
button located next to each item.For general questions concerning our displays, please contact us via email at: service@hooksandracks.com
Our complete product catalog, including product information and pricing can be viewed online. We do not offer a printed catalog. To be notified by email of discounts, specials, promotions and new items, please submit your email address below.
All information submitted to our website is encrypted and secure. If you are receiving an error message when viewing our website, or having trouble with your shopping cart, click here to reset your shopping cart and return to the home page.
Charges for your order will appear as "Store Fixtures Supply" on your credit card statement. For general questions concerning billing, or to request a duplicate sales receipt, please contact us via email at: service@hooksandracks.com
Please allow up to 10 business days for delivery of your order. To request tracking information for orders that have not been received within that time, please contact us via email at: tracking@hooksandracks.com Please include:
Most shipments contain multiple packages which are often seperated in transit and arrive over a period of several days. If you have not received your complete order within 10 business days, or you have received an incorrect item, please contact us via email at: service@hooksandracks.com Please include:
A 15% order cancellation processing fee will be charged to all unshipped cancelled orders. Product returns are accepted within 10 days of merchandise receipt with an approved returned merchandise authorization number. All returned products must be in original and unused condition, with all packaging and will be subject to a 35% re-stocking fee. Shipping and freight charges will not be refunded. Return freight charges are paid by the customer. All returns must meet these terms for authorization without exception. To request a return merchandise authorization number email us at: returns@hooksandracks.com Please include:
We make every effort to ensure your products arrive without damage. Thoroughly inspect all packages for damage in the presence of the delivery personnel prior to acceptance. If merchandise appears to be damaged in any way, or you suspect hidden damage, do not accept delivery. If your shipment is partially damaged, note your delivery receipt, refuse the damaged portion of your shipment and email us at: damage@hooksandracks.com Please include:
For answers to our most frequently asked questions, please click here to visit our FAQ page.
For all other inquiries, please contact us via email at: service@hooksandracks.com |
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